Did we get it wrong?
You should receive excellent service from AutoRestore® as we always aim to do our best; however there are times when things go wrong.
If you have a complaint, we will take it seriously, work hard to resolve the problem and do everything possible to make any necessary improvements to our policies, processes and procedures.
Please make us aware of your complaint using one of the ways listed below and an experienced Customer Service Specialist will be happy to help you.
What will happen with your complaint?
AutoRestore® operates a single step complaint process. This means that once we’ve provided a decision to you, if you are unhappy with our decision you can choose to refer your complaint directly to the Financial Ombudsman Service (FOS).
As part of our complaints promise we will:
- Treat you fairly.
- Have a dedicated expert to take responsibility and deal with your complaint.
- Use your experience and feedback to make our service and products better.
If you’re unhappy with the outcome or we’ve been unable to resolve your complaint within 8 weeks you may ask the Financial Ombudsman Service (FOS) to carry out an independent review.